Return & Exchange Policy

At ZaraCollection, we want you to be completely satisfied with your purchase. If you receive a product that is damaged or not as described, we offer easy returns and exchanges.

1. Eligibility for Return/Exchange

  • Returns or exchanges are accepted only for damaged, defective, or incorrect items.

  • Claims must be reported within 24 hours of delivery.

  • Items must be unused, unwashed, and in original packaging.

2. How to Request a Return/Exchange

  1. Contact our customer support via WhatsApp, email, or our Contact Us page.

  2. Provide your order number and issue description.

  3. Our team will guide you on the return or exchange process.

3. Refunds

  • Refunds are processed only after the returned item has been inspected and approved.

  • Refunds will be made through the original payment method or Cash on Delivery adjustment, depending on the order.

4. Exchange Process

  • Exchanges are subject to stock availability.

  • Once approved, the replacement product will be shipped promptly.

5. Important Notes

  • Items returned for reasons other than damage or defects may not be accepted.

  • Customers are responsible for ensuring the product is securely packed during return shipping.

✨ At ZaraCollection, we strive to make every purchase a hassle-free experience. Your satisfaction is our priority!